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For Members Boxes, Loges and Private Booths reservations, please dial 1814. |
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Mondays to Sundays: 9 am to 6 pm
(except on the first telephone booking day of a race
meeting, the operation hours are from 10 am to 6 pm;
and the night race meetings, the operation hours are
from 9 am - 11 pm) |
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For cross-betting facilities reservations, please dial 1814. |
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Mondays to Fridays: 9 am to 6 pm
(except on the first telephone booking
day of a race meeting, the operation
hours are from 10 am to 6 pm; and the
night race meetings, the operation hours
are from 9 am - 11 pm) |
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Saturdays: 9 am to 1 pm |
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Happy Valley Racecourse |
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Apart from seasonal tables and tables reserved for "HKJC Priority" cardholders, 70% of the tables are for on-course bookings,
and the remaining 30% are for telephone bookings. |
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The minimum catering charges are subject to changes. |
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Sha Tin Racecourse |
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Apart from seasonal tables and tables reserved for "HKJC Priority" cardholders, 50% of the tables are for on-course bookings,
and the remaining 50% are for telephone bookings. |
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Subject to availability of tables, additional tables may be arranged after the first telephone booking day. |
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The minimum catering charges are subject to changes. |
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A computerised Interactive Voice Response System is used to handle telephone booking. The system puts waiting calls automatically in a queue and answers them in order. This computerised system also records the time and content of each call. |
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If you hear a recorded message which
asks you to hold the line, this indicates that your call has been accepted by the system
and placed in the queue. Your call would be answered by the next available Service
Assistant. If you hang up and call again, your call would be placed in the queue again. You are advised not to hang up under normal circumstances, even though you may experience a delay before your call is answered. Please be reminded that having your call in the queue does not guarantee that a table will be available. |
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If the computerised phone system registers too many calls in the queue, you will hear an engaged tone and you will have to dial again. |
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To be fair to all Members, we will only allocate one table for each phone call. For example, we will not accept one secretary
calling to make reservations for several tables on behalf of several bosses. |
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Subject to the availability of tables, additional tables may be arranged for Members who wish to bring more guests to the racecourses. Please call the reservation hotlines after the first telephone booking date. |
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First telephone booking will be resumed at 14:00 if Typhoon Signal no. 8 and above or the Black Rainstorm Warning Signal is hoisted and then lowered before 12:00. If the signal is lowered after 12:00, the first
telephone booking day will resume on the next working day. |
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Membership Services Hotline will be opened within 2 hours during the operation hours if Typhoon Signal no.8 and above or the Black Rainstorm Warning Signal is lowered before 16:00. |
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SMS Message |
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Based on the preference of the member, SMS will be sent one day prior to the cancellation cut-off date of the race meeting as a reminder of the table reservation. |
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Waiting List |
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If the box is full, our Service Assistants would record your request based on your preference. When a table becomes available, our Hotline Service Assistants will call you to confirm the table arrangement. |
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