FAQs

Please note that we have simplified the registration process by replacing the enrolment PIN with a one-time password (OTP). The enrolment PIN is therefore no longer required for registration.

As an added authentication security measure and protection for your privacy, an OTP will be sent via SMS to Member’s primary mobile phone number registered with the Club during registration for the App.

Please check that you have entered your correct Membership account number (digits only without the hyphen) and selected the correct card type from the drop-down menu. If necessary, please refer to your Membership account number and card type (e.g. 01 for Principal Cardholder) printed on your Membership card.

To quickly input your date of birth on an Android phone, please either:

• Directly input your date of birth in the format of (YYYYMMDD)

OR

• Tap the Date Picker field to open a calendar view with the current date. Then, tap the year on the top left corner, e.g. 2020, to view and select from the list of years. Scroll to choose your birth year, then the calendar will be switched to the selected year, from which you can choose the month and date. You may refer to the video below for help in using the Date Picker field:

Below are some possible scenarios and solutions that may help:

• The input of identification document information does not match our Membership record
  • For example, a Member provided his / her passport and passport number as the identification document information during Membership application. Hence, the attempt to register the App using his / her HKID card information will not work.
  • Please use the same identification document information as in our Membership record or update the related information in our Membership record and complete the App registration accordingly.
• The input of the verification code (CAPTCHA) is incorrect
  • The verification code has only a 3-minute validity and entry will be rejected after the time limit.
  • After an incorrect input, the verification code will also become expired and invalid.
  • Please tap “Refresh Image” to generate a new image and input the new verification code instead.
• The one-time password (OTP) cannot be sent to you as you have not registered or updated a primary phone number with the Club
  • Please register or update by submitting a signed “Update of Contact Information and Communications Preferences” form to us. You may download the form here.
• Your Membership category is currently not supported by the App
  • The App will be released to more Membership categories as more related features become available later. Please stay tuned.

For other issues and assistance, please contact our technical support at 3690 3680.

Please input your existing login name if you would like to register with an existing betting account login.

Securing our Members’ privacy is a top priority of the Club. The purpose of collecting your email is for user protection and verification purpose. During password recovery, your email will be used to receive the new password. For further information on password recovery, please refer to Q15.

You can request a new SMS by tapping “Resend OTP”. If you still cannot receive the OTP, please contact our technical support at 3690 3680 for assistance.

During registration, each cardholder should input his / her Membership account number with the card type (e.g. 01 for Principal Cardholder and 11 / 12 / 13 for Spouse Cardholder), date of birth and identification document information. Then, a one-time password (OTP) would be sent to his / her primary mobile phone number via SMS, enter the OTP to complete the registration.

Your login name must be between 8 and 15 characters and contain both letter(s) and number(s).

Your password must be between 6 and 8 characters, contain letter(s) and number(s), and be different from your login name. Please also note that the password is case sensitive and there is no weak password detection / restriction on password creation.

You can recover your login name through the App in a few simple steps:

1. Tap “Forgot login name” at the bottom left corner of the “Login” page
2. Enter the required information, including: your Membership Number, Date of Birth, Identification Document Type and Identification Document No., and then tap “Continue”
3. You should receive a one-time password (OTP) on your registered mobile phone number
4. Enter the OTP received and then tap “Continue”
5. Your login name will be shown

Please call our technical support at 3690 3680 or visit the Clubhouse Concierge for assistance.

First, please refer to Q13 to retrieve your login name. Then retrieve your password by following Q15.

If you are using the Members’ Mobile App Only Login and have also forgotten the recovery question, please call our technical support at 3690 3680 or visit the Clubhouses Concierge for assistance.

If you are using Betting Account Login and have also forgotten your Betting Account Security Code, please call 1817 or visit one of our Off-course Betting Branches for assistance.

You should receive an OTP via SMS within about 60 seconds. If you do not receive the OTP, please tap “Resend OTP”. If you still cannot receive the OTP, please call our technical support at 3690 3680 for assistance.

You can download the App to multiple mobile devices using the same set of login details. You can also activate the biometric login on multiple mobile devices with the one-time password (OTP) received via the mobile phone number registered to receive the OTP. Biometric login will then be available on multiple devices.

You can log in to the Members’ Mobile App on multiple mobile devices concurrently.

Due to security concerns, you are required to log out from the App first in order to change your password.

You can only activate biometric authentication for one account on the same device. To switch the biometric authentication from one account to another, please follow the steps below:

Disable biometric authentication for the existing account:

1. Tap “Me” on the bottom right corner of the homepage
2. Tap “App Settings”
3. Toggle off “Activate Fingerprint / Face ID Authentication”

Enable biometric authentication for another account:

4. Log in to the App with another login and password
5. Follow steps 1 and 2 again
6. Toggle on “Activate Fingerprint / Face ID Authentication”

You can still log in to the App but with limited usage rights to certain functions, depending on the privileges of your Membership category.

You can contact our technical support at 3690 3680 for assistance. Alternatively, please send your enquiry / feedback to membership@hkjc.org.hk.

You may also submit your enquiry / feedback to us via the “Write To Us” function on the Members’ Mobile App.

You may find your reservations made via the App or through other channels under the “My Reservation” page, which can be accessed by tapping the “My Reservation” icon at the top of the homepage or via the “Things To Do” tab at the bottom of the homepage.

Restaurants that can be reserved via the App are indicated with a “Reservations Available” label near the restaurant’s name. For one without this label, please contact that restaurant for more information.

You may request to cancel your reservation via the App, regardless of how the reservation was made. Simply:

1. Navigate to “My Reservation” and locate your table reservation record
2. Tap to view the details
3. Tap the “Cancel Reservation” button

Cancellations are processed in real time and the reservation record will be removed from the App.

Cancellations requested via the App must be made at least 24 hours before the reserved time.

If cancellations are requested on the App less than 24 hours of the reserved time, please contact the respective restaurant directly to cancel the reservation.

In both cases, cancellations are processed in real time and the reservation record will be removed from the App.

Cancellations requested on the App are processed in real time and are not limited by the restaurants’ operating hours.

Amendment of table reservations is currently not supported on the App. Kindly contact the respective restaurant directly if you wish to amend your table reservation.

Yes, it is because cancellations are processed in real time. Reservations at the same restaurant for the same meal period can be made after the cancellation.

It means that you are not eligible to reserve a table on the selected date and time at the chosen restaurant, based on the privileges of your Membership category.

It means that the restaurant and date you have selected are not available for reservation via the app:

• Message 1: Fully Booked
  • The restaurant you have picked is fully booked during the selected dining period.
• Message 2: In-app Reservation Not Available - In-app reservation is not available during a race meeting.
  • The restaurant you have picked is under a race meeting. Please contact the designated Hotline service directly for further assistance.
• Message 3: In-app Reservation Not Available - The selected time slot is not available for in-app reservation.
  • The restaurant you have picked may have a special operating arrangement for the selected dining period. Please contact the restaurant directly for further assistance.
• Message 4: Non-Operating Hours
  • The restaurant you have picked only accepts walk-in customers or is closed on the selected day.
• Message 5: Temporary Unavailable.
  • The restaurant you have picked may be closed for a number of reasons, including renovation, private events or ad-hoc restaurant closures due to government enforced dining restrictions from COVID-19 or other ad-hoc operational changes.

Table reservations via the App can be made up to one hour in advance of the requested meal period.

As there could be a cancellation at any time, showing all dates will allow for the possibility to capture those tables just released.

Each eligible Cardholder* under the same Membership account may reserve only one table or one private room per meal period; other eligible Cardholders (if any) under the same Membership account cannot reserve additional tables at the same restaurant during the same meal period. For details, please visit the “Reservation Policy for Restaurants and Bars”.

*Full Member or Spouse Supplementary Cardholder

Because of space limitations mandated by current Government dining restrictions, second tables may not be available in the same time period. Please contact the relevant restaurant directly to check the latest situation.

Upon successful reservation, a confirmation page will be shown. It is similar to making reservations via other channels, you will receive a notification via SMS / email as per communications preference you previously provided. A Reservation Confirmation will also be sent to your "Inbox" in the Member's Mobile App. You may also view your reservations on the “My Reservation” page on the App.

If you would like to edit your “Special Requests”, please contact the respective restaurant directly.

Principal cardholders can use their spouse’s account to make table reservations by simply switching to the spouse account on the reservation page before making a reservation, In this case, the reservation confirmations will be sent to their spouse. Principal cardholders can view all supplementary cardholders' reservations, while spouse cardholders can only view their own reservations.

You can make a regular table reservation one month in advance via the App. The earliest you may make a reservation via the App is 9:00am on the same day one month earlier than the day you wish to book. Please note that if you are on the “Calendar View” page 30 days in advance after 9:00am and the date is still unavailable to select, you may need to refresh the page by closing the “Calendar View” page and returning to the previous Table Reservation page and then tapping the “Other Dates” button again.

Restaurant operations are required to comply with the Government’s Catering Operations Requirements under COVID-19 regarding the number of covers permitted for each venue. The total number of covers may be changed from time to time to reflect the venue’s operation mode at that time.

The walk-in records appear there for reference only, and will be removed once the whole dining period is ended.

You can check your reservation record in “My Reservation”. Our staff will call you if a table becomes available. If you have a confirmed reservation, please kindly share the priority of your choices to our staff.

You may ask to cancel your reservation or place on the waiting list via the App, regardless of how the reservation was made. Simply:

1. Go to “My Reservation” and locate your table reservation record
2. Tap to view the details
3. Tap the “Cancel Reservation” button

There is no cancellation cutoff time for waiting list reservations; you can cancel at any time.

There is sometimes a slight delay in the Availability Information being updated. If the information on the App deviates from the reservation confirmation, the latter shall prevail.

This function gives members an overview of tables available at dining outlets booked via the app by the particular date and meal period.

The table availability will be updated every 15 mins. You can press the Refresh button periodically to retrieve the latest result when using this feature.

Please refer to the Raceday Booking Schedule in the Members' Facilities Directory for the reservation start date and time.

Yes, Members can reserve same-day raceday table up to 5pm for day races and 10pm for night races (subject to change according to racetime changes)

The App does not support reservations for private rooms. Please refer to the Members' Facilities Directory for private room reservations.

It is because the table size cannot accommodate your selected number of person(s).

Please refer to the Members' Facilities Directory or contact the Members Services Hotline at 1814(Members) / 1815 (Owners) / 1816 (Voting Members) during office hours.

You may choose your preferred Syndicate Account when you make the reservation. If the quota of your Sydicate has reached its limit, you may use another Syndicate Account instead.

Amendment of raceday table reservations is currently not supported on the App. Please contact the Members Services Hotline at 1814 (Members)/1815 (Owners)/1816 (Voting Members) for any amendments to the reservation.

Yes, as long as the selected login account has a confirmed reservation on the selected raceday. Members can make waiting list reservation for the same raceday.

When a table becomes available, our Hotline Services Assistant will call you to confirm the table arrangement.

Due to business terms and conditions, not all raceday reservations can be cancelled directly via the App.

Cancellations requested on the App are processed in real time (before the cancellation cut-off). If the cancellation cut-off has passed, Members should call the Members Services Hotline at 1814 (Members) / 1815 (Owners) / 1816 (Voting Members) during office hours.

Booking the Sha Tin Racecourse free coach is not supported on the App. Members can call the Members Services Hotline at 1814 during office hours.

Yes, Members can reserve a carpark label while making a raceday table reservation. This is subject to the Membership category, selected outlet, table, and carpark label entitlement of that reservation.

Yes, Members can make a waiting list reservation for parking via "My Reservations". This is subject to the Membership category, selected outlet, table, and carpark label entitlement of that reservation.

Amendment of raceday table reservations is currently not supported on the App. Please contact the Members Services Hotline at 1814 (Members) / 1815 (Owners) / 1816 (Voting Members) for any amendments on the reservation.

Cancellation of waiting list reservations is currently not supported on the App. Please contact the Members Services Hotline to cancel.

If you wish to check your cancelled reservation, please contact the Members Services Hotline at 1814 (Members)/1815 (Owners)/1816 (Voting Members) during office hours.

Please call the Members Services Hotline at the following numbers during office hours:

• Members: 1814
• Owners: 1815
• Voting Members: 1816

You may find your reservations made via the App or through other channels under the “My Reservations” page, which can be accessed by tapping the “My Reservations” icon at the top of the homepage or via the “Things To Do” and "Me" tabs at the bottom of the homepage.

If you wish to check Starters information, please contact the Members Services Hotline at 1814 (Members)/1815 (Owners)/1816 (Voting Members) during office hours.

Please call our technical support at 3690 3680 for assistance.

You can check in once there is a “Table Check In” QR code placed on your table.

You can check in after you have entered the Racecourses or Sha Tin Clubhouse.

You can tap "Raceday Attendance" under "Me" or "Things to Do", then tap the "Check in" button after the system directs you to the "Attendance Overview" page and scan the “Table Check in” QR code placed within the table stand.

Please check if location service are turned on and if your current location is at the Happy Valley or Sha Tin Racecourse or Sha Tin Clubhouse.

Please make sure location access is allowed on your device. The App must use your device’s location as part of the check-in validation criteria. You can tap the App logo in device setting first, then select “Allow location access”.

Please make sure camera access is allowed so that the App can scan the “Table Check In” QR code to complete check-in. You can tap the App logo in device setting first, then select “Allow camera access”.

Yes, you can check in even if you don't have any raceday table reservation.

No, you cannot check in outside the Racecourses or Sha Tin Clubhouse. The system has to verify your location to record your entry.

No, you cannot check in outside the Racecourses or Sha Tin Clubhouse. The system has to verify your location to record your entry.

You can tap "Raceday Attendance" under “Me", then tap "View your attendance record" and select the Raceday to check your attendance record.

You can check your attendance record once you have completed check-in.

Yes, you can check your attendance record anytime.

Please note that you can only check in during race meetings. The check-in button is dimmed on non-racedays.

You can check from the detail page of that specific badge. The related racedays are all listed under "Upcoming" and "Past" sections.

Each badge has different criteria. Please refer to the detail page of each badge to see how many racedays you need to attend to unlock the badge or to achieve a higher status.

You can unlock different badges on the App.

No, the App will only display your attendance record.

No, you cannot check in for a past raceday via the App. Please contact our staff for assistance.

If you have already checked in via the App, it is optional to sign the Yellow Card. Table check in using the Members’ Mobile App will be mandatory starting on the 23/24 season.

No, those facilities that can be reserved via the App are indicated with a "Reservations Available" label near the facility name. For those facilities without the label, please contact the respective facility directly to reserve your activity.

You may find all your reservations made via the App or through other channels under the "My Reservation" page, which can be accessed by tapping the "My Reservation" icon at the top of the home page or via the "Things To Do" tab at the bottom of the home page.

You may request to cancel your reservation via the App, regardless of how the reservation was made. Simply:

1. Navigate to "My Reservation" and locate your facility reservation record
2. Tap to view the details
3. Tap the "Cancel Reservation" button

Cancellations are processed in real time and the reservation record will be removed from the App.

Cancellations requested via the App must be made at least 24 hours before the reserved time.

If cancellations are requested on the App less than 24 hours of the reserved time, please contact the respective facility directly to cancel the reservation.

In both cases, cancellations are processed in real time and the reservation record will be removed from the App.

Amendment of facility reservations is currently not supported on the App. Kindly contact the respective facility directly if you wish to amend your facility reservation.

It means that based on the privileges of your Membership category, you are not eligible to reserve this activity on the selected date and time at the chosen facility.

Facility reservations via the App can only be made at least one day in advance. To make same-day facility reservations, please contact the facility directly.

Upon successful reservation, a confirmation page will be shown. It is similar to making reservations via other channels, you will receive a notification via SMS / email as per communications preference you previously provided. You may also view your reservations on the "My Reservation" page on the App.

You can make a facility reservation up to 10 days in advance via the App. The earliest you may make a reservation via the App is 1:00pm 10 days earlier than the day you wish to book. You may need to refresh the page if you are using the app in the period before and after 1:00pm to show the latest booking slots available. You can do this by tapping the back button, returning to the previous Facility Reservation page, then tapping the facility / activity button again.

Principal cardholders can use their spouse’s account to make facility reservations by simply switching to the spouse account on the reservation page before making a reservation, In this case the reservation confirmations will be sent to their spouse. Principal cardholders can view all supplementary cardholders' reservations, while spouse cardholders can only view their own reservations.

Golf Simulator subscribers are exempted from rental charges for the Golf Simulator.

Redeemed digital coupons will be marked with a “Used” label and will be removed from the “Coupons” page after the expiry date.

Digital coupons may be redeemed under the following scenarios:

• Digital coupon issued to an individual cardholder
  • Principal cardholders can view all supplementary cardholders’ digital coupons but cannot redeem on behalf of them. Spouse cardholders can only view and redeem their own digital coupons.
• Digital coupon issued to a family, including principal cardholder and spouse cardholder
  • Principal cardholders and spouse cardholders can view and redeem coupons issued to a family.

The eligibility for redeeming a coupon can be found in each digital coupon’s Terms & Conditions, which can be accessed on the App as follows:

1. Tap the “Coupons/Stamp Cards” icon on the homepage
2. Tap the “Coupons”
3. Tap the desired digital coupon
4. Tap “Terms & Conditions”

The App will only show digital coupons. As the format of coupons is not interchangeable, paper coupons cannot be shown on the App.

All digital coupons should be redeemed according to the relevant Terms & Conditions. To review the designated restaurants for redemption of your F&B digital coupon, please follow these steps:

1. Tap the “Coupons/Stamp Cards” icon on the homepage
2. Tap the “Coupons”
3. Tap the desired digital coupon
4. Tap “Applicable Venue”

When Members collect enough stamps, a digital coupon for the reward will be issued immediately and will appear on the “Coupons” page.

The details of stamp card rewards can be found on each individual stamp card. The rewards will be given to Members in the form of digital coupons which will appear on the “Coupons” page.

Each stamp card will be issued to an individual cardholder. Principal cardholders can view all supplementary cardholders’ stamp cards but cannot collect the stamps on behalf of them. Spouse cardholders can only view and collect their own stamps. The eligibility requirements for collecting stamps can be found in each stamp card’s Terms & Conditions, which can be accessed on the App as follows:

1. Tap the “Coupons/Stamp Cards” icon on the homepage
2. Go to the “Stamp Cards” listing page
3. Tap the desired stamp card
4. Tap “Terms & Conditions”

The maximum value that each smart card / smart wristband can carry is HK$5,000. Hence, the total of Amount Spent, Remaining Balance and Top Up Value cannot exceed HK$5,000. Otherwise, an error message will be shown.

Once you submit a top-up request, the amount will be applied with immediate effect. For any changes or cancellations, please contact the reception of the respective restaurant or leisure facility directly.

The Parking Availability function currently covers only Clubhouses’ car parking spaces.

Due to the complex usage rights during race meetings, Jockey Club Headquarters’ and Racecourses’ parking availability will be made available in a future release.

The parking availability will be refreshed every minute. You can press the “Refresh” button periodically to retrieve the latest availability when using this feature.

You may go to the “Services” page and then tap “Forms”. If you still cannot find it, you can use the “Write To Us” function on the App or call our technical support at 3690 3680 for assistance.

Once you select an online form on the “Forms” page, you will be redirected to the HKJC members’ website. Please log in to the website using your credentials, fill in the required information and submit the form following the instructions provided.

Currently, only some forms can be filled in and submitted online. Forms that cannot be submitted online can be sent to your email for downloading through the app. Once you have filled in the form, you can return it to us in person, by fax at 2966 7031 or by email at membership@hkjc.org.hk.

You can go to “Forms” and tap “Submitted Forms”. You can find the records of submitted forms using the service request number and form submission date as references. You can also check their status there.

The submitted forms will be kept on the App for one month after completion or cancellation. Thereafter, those records will be deleted.

Amendments and cancellations of form submissions are currently not supported by the App. Kindly contact our hotline at 1812 or send an email to membership@hkjc.org.hk if you wish to amend or cancel a form submission.

“Me” gives you easy access to all of your inbox, app setting, coupons/stamp cards and important notices. It also allows you to set up “My Interest” and view “My Favourites”. You can also edit your contact information and log out of the App here.

To change your contact information on the App, simply:

1. Tap the “Me” icon in the bottom right corner of the homepage
2. Choose “Contact Information”
3. Choose to add or edit your contact number/email address
4. Enter your password and tap “Next”
5. Confirm the changes to your contact number/email address either by inputting the one-time password (OTP) that will be sent to you OR using your biometric credentials for authentication, if enabled.

Primary information such as your contact information and address can only be updated by submitting a signed “Update of Contact Information and Communications Preferences” form to us.

To request the form on the App, simply:

1. Navigate to the “Services” page
2. Select “Forms”
3. Select “Request Forms”
4. Request the “Update of Contact Information and Communications Preferences” form under the “Membership Status and Profile Update” category

If you cannot find it, you may use the “Write To Us” function or call our technical support at 3690 3680 for assistance. You may also download the form here.

Protecting the security of your account is our top priority. When updating your contact information, you are again required to input a login password and one-time password (OTP) or authenticate your Fingerprint/Face ID before your high-level security session begins.

Please note that each high-level security session lasts 30 minutes. Within the 30-minute session, no further authentication is required.

A spouse’s information can only be updated by the Principal cardholder with a signed “Update of Contact Information and Communications Preferences” form.

To request the form on the App, simply:

1. Navigate to the “Services” page
2. Select “Forms”
3. Select “Request Forms”
4. Request the “Update of Contact Information and Communications Preferences” form from the “Membership Status and Profile Update” category

If you cannot find it, you may use the “Write To Us” function or call our technical support at 3690 3680 for assistance. You may also download the form here.

To change the display language on the App, simply:

1. Tap the “Me” icon on the bottom right corner of the homepage
2. Choose “App Settings”
3. Choose your preferred language

To enable or disable biometric authentication, simply:

1. Tap the “Me” icon on the bottom right corner of the homepage
2. Choose “App Settings”
3. Choose to enable or disable Touch ID / Fingerprint / Face ID
4. Enter your password and then tap “Next”
5. A one-time password (OTP) will be sent to you to input and confirm the activation or deactivation of the biometric login

Your biometric profile(s) will be stored and managed locally on your device only. This information will not be transmitted to the Club.

The Android version of the Members’ Mobile App only supports Fingerprint for biometric authentication. Facial Recognition and other biometric authentication mechanisms for Android phones are not supported. If your Android phone supports both Fingerprint and Facial Recognition, you can turn on the Fingerprint and enable biometric authentication on the Members’ Mobile App.

To receive push notification, simply:

1. Turn on notification function in the “Settings” of your device
2. Enable the push notification function on the Members’ Mobile App, choose “App Settings” from the “Me” page and toggle on “Allow Notifications”
3. If you are an Android user, please ensure that Google Play Services is supported on your device to receive the push notifications.

If you have not responded to the push notifications, you can view and manage them in the “Notification Centre” of your device.

To disable the push notification function, please follow the steps below:

1. Tap “Me” on the bottom right corner of the home page
2. Choose “App Settings”
3. Toggle off “Allow Notifications”

Yes, as long as you have enabled the push notification function for all devices on the “App Settings” page.

For security reasons, if there is no activity of the App for 7 days, the App will log out automatically.

The minimum OS versions required are iOS 12+ for Apple devices and AOS 8.1+ for Android devices.

You can download and install our App in APK format following the steps below:

1. Go to the App download page
2. Tap “Terms and Conditions” to read the terms and conditions. Go back to the page and tap “download the installation file (.apk)” to start downloading the file
3. Please ensure your device allows installation from “Unknown Sources” (You can check the default setting of “Unknown Sources” from “Settings”)
4. Once the download is completed, follow the instructions to install the App
5. Once installed, you may open and use the App

You can contact our technical support at 3690 3680 for assistance. Alternatively, please send your enquiry / feedback to membership@hkjc.org.hk.

You may also submit your enquiry / feedback to us via the “Write To Us” function on the Members’ Mobile App.

We will show related promotions within "For You" according to your selected interests to improve your customised journey in the app.

You can update your interests under "Me".

You can choose different text sizes to fit your needs under App Settings.

Only if you are eligible for a certain outlet or clubhouse will you be able to view the corresponding information and make a reservation.

Your feedback is valuable for us to make improvements on future products and services.

App version 1.6.000 or later:

To edit quick link icons, simply:

1. Tap "More" upon scrolling left to the end of quick links at the homepage
2. Tap "+" or "-" to add/remove quick link icons
3. Drag up/down to reorder quick link icons

App version 1.6.000 or later:

In addition to the default quick link icons, you can also find other quick link icons under "More quick links" and add them all to the homepage.

App version 1.6.000 or later:

You may mark What's On promotions, restaurants & bars, facilities, programmes or events as favourite items.

App version 1.6.000 or later:

You may tap the star icon associated with promotions, restaurants & bars, facilities, programmes or events. A toast message will be displayed when an item is successfully added to or removed from "My Favourites".

There are three ways to enter "My Favourites" to view all your favourite items. Simply:

1. Tap star icon on the top-right corner of the homepage
2. Tap "My Favourites" quick link icon on the homepage
3. Tap “Me” on the bottom right corner of the homepage and then tap "My Favourites"

You may view your favourite items on different devices if you have logged into the app using the same account.

Member’s Digital Identification is an alternative Member identity proof that can be used when a Member has forgotten to bring their physical Membership Card to check in at Club premises.

No, each Member’s Digital Identification can only be used by the Member, and is non-transferable.

Member’s Digital Identification is not equivalent to a Membership Card, and doesn’t have a payment function.

No, screen captures or video of Member’s Digital Identification will not be accepted by Club staff.

The Member’s Digital Identification does not substitute or replace a Membership Card, and may only be used in exceptional circumstances when permitted by the Club as an alternative means of identity proof.

Inbox is a repository of service notifications.

Currently, it will show table reservations, facility reservation, Programmes & Events and coupons/stamp cards.

Only messages dated within one month will be displayed.

It means you need to subscribe to this particular programme before you can enrol for one of its events. You may go to ‘Programme Subscription’ to complete the subscription process first, then return to ‘Event Enrolment’ to continue enrolling for the event.

All Events that can be enrolled via the App will be indicated with an “Enrolment availability status” label in each event session.

You may go to ‘My Reservation’ to review your enrolment record for programmes and events.

You cannot cancel your registration for an event via ‘My Reservation’. To cancel a registration, please click the “Call to cancel” button to contact us.

Some events need further confirmation by HKJC to complete your enrolment. You can check the latest confirmation status through ‘My Reservation’.

You may go to ‘My Reservation’ to view all your enrolment confirmation records. Members will also be notified via your preferred communication channel upon successful enrolment. An Enrolment Confirmation will also be sent to your "Inbox" in the Member's Mobile App.

If you are the principal account holder, you can register for programmes or events for your family members by selecting their Membership account number and filling in their names.

It will be used for event check-in by scanning the QR code on the event day. You may generate the e-ticket or share the e-ticket with your guest(s) in advance.

Yes, an e-ticket will be available for each enrolled event.

To generate e-tickets for all participants, simply:

1. Navigate to the “My Reservation” page
2. Select your enrolled events
3. Tap "E-Ticket(s)" to view the e-ticket QR codes for all participants
4. Tap "Share Ticket(s)" upon selecting your preferred e-ticket QR code
5. Select your preferred sharing channels (e.g., email or other instant messaging App) and share

All participants, including guest(s), will have their own unique e-ticket for check-in.

The ticket will be voided after an event registration cancellation.

E-tickets cannot be re-used once used for event check-in or after the event has concluded.

No, only Group Fitness Classes in Happy Valley New Clubhouse will be available for reservation on the App. To reserve other classes, please contact the Gym Staff at the relevant clubhouse directly.

You can find all your reservations made either via the App or through other channels under the "My Reservation" page. This can be accessed by tapping the "My Reservation" icon at the top of the home page or via the "Things To Do" tab at the bottom of the home page.

You may ask to cancel your reservation via the App, regardless of how the reservation was made. Simply:

1. Navigate to "My Reservation" and locate your Gym Class reservation record
2. Tap to view the details
3. Tap the "Cancel Reservation" button

Cancellations are processed in real time and the reservation record will be immediately removed from the App

Cancellations requested via the App must be made at least 4 hours before the reserved time.

If cancellations are needed less than 4 hours before the reserved time, please contact the relevant Gym staff directly to cancel the reservation.

In both cases, cancellations are processed in real time and the reservation record will be removed from the App.

Amendment of Gym Class reservations is currently not supported on the App. Kindly contact the relevant Gym staff directly if you wish to amend your Gym Class reservation.

It means that based on the privileges of your Membership category, you are not eligible to reserve this class on the selected date and time.

You can make same-day Gym class reservations via the App 30 mins before the class starts. If less than 30mins beforehand, please contact the Gym Staff at the relevant clubhouse directly.

Upon successful reservation, a confirmation page will be shown. Just like making reservations via other channels, you will receive a notification via SMS / email if that is the communications preference you previously provided. You may also view your reservations on the "My Reservation" page on the App.

The earliest you may make a reservation via the App is from 1:00pm 10 days earlier than the day you wish to book. You may need to refresh the page if you are using the app in the period before and after 1:00pm to show the latest booking slots available. You can do this by tapping the back button, returning to the previous Gym Class Reservation page, then tapping the button again.

Principal cardholders can use their spouse’s account to make Gym Class reservations by simply switching to the spouse account on the reservation page before making a reservation, In this case the reservation confirmations will be sent to their spouse. Principal cardholders can view all supplementary cardholders' reservations, while spouse cardholders can only view their own reservations.

No charge will be incurred for current subscribers. A fee of HK$230 will be charged for new subscribers, and the payment will be processed after the class.

"For You" contains personalised promotions based on your indicated interests, while you can view all promotion information under "What's On".

You can update your interests under "Me".

App version 1.6.000 or later:

There are two ways to view and filter the latest promotions based on their category, location and date. Simply:

1. Tap the “Filter” icon next to “What’s On” and apply filters you prefer
2. Tab the “Calendar” icon next to “What’s On”, then tap the “Filter” icon on the top-right corner of the “Calendar View” and apply filters you prefer

You may view bookable events sorted by date by tapping the “Calendar“icon next to "What's On”.

Only events and promotions that are available for enrolment or reservation will be shown in the calendar view. You may also tap the “Filter” icon on the top-right corner of the page and select the filter option “Available” to show only events and promotions that are still not yet full.

You may search for promotions by tapping the “Search” icon next to “What’s On” and entering keywords related to the promotion title or description in the search box.

The “Dine-In Ordering” feature is designed for on-site food ordering via your own smartphone. You can scan the QR code on dining tables in HKJC’s restaurants to place your orders, pick up your ordered items at self-service outlets, or wait for your food and beverage to arrive at your table at full-service outlets.

You can place an order via “Dine-In Ordering” in simple steps:

1. Open the HKJC Members’ Mobile App, tap the “Dine-In Ordering” icon and scan the QR code on dining tables in HKJC’s restaurants
2. Agree to the Terms and Conditions
3. Select “Member”, you will be directed to the ordering website, where you can browse dishes and place your order in a few taps

Yes, simply:

1. Open the HKJC Members’ App and scan the table QR code
2. Agree to the Terms and Conditions
3. Select “Guest”, and then a “Guest Order QR Code” is generated for your guest(s) to order food
4. Guest(s) open their QR code scanner App in their smartphones, scan the “Guest Order QR Code”, and they will be directed to the ordering website where to place their orders

Please note that items ordered by your guest(s) will be debited to your membership account.

No. Once the order is confirmed, amendments are not allowed.

If you want to use coupons, JC Dollars or Cash$ to pay the bill, please contact our staff at the Cashier counter to order.

Once you’ve placed an order and settled the payment, you can check your e-receipt in your registered email. For self-pick-up and self-service outlets, you can also check the e-receipt in your inbox within the Members’ App once you've confirmed the order.

When your food is ready, you will receive a push notification from the Members' App to remind you to pick it up. You can also check the notifications in your inbox in the App manually.

Please ensure your device supports Apple/Google Play Services and the OS level push notifications setting is turned on.

Yes, you can order via the Members’ App and check your order details manually in your inbox in the App.

Please open the Members’ App, go to your inbox and check your pick-up details.

No. If you use your phone's native camera or other apps to scan the QR code, you will be redirected to a HKJC webpage where you can browse the menu of the restaurant. Members who have already installed the Members’ App can open the App to scan the QR code again and order. If not, please download the App from the webpage and register to begin your dining journey.

When the order page has expired, please open the Members’ App to scan the QR code again and order.

Please scan the QR code again or contact our staff for assistance.

No. If the last order time has passed, you should not be able to place any items in your cart.

Yes. If the current bill has not yet been settled, the order will be transferred, and you should scan the QR code on the new table to continue ordering.

Yes, our system supports multiple order submissions at the same time.

Yes, you can check your or your guests’ order history online anytime. When you dine in at self-pick-up/self-service outlets, please check the e-receipt in your inbox in the Members’ App. When you dine in at table service/full-service outlets, please check your order history on the order website. If the order website has expired, please scan the QR code again to check the order history.

No refunds are provided to members who fail to pick up orders that they have already placed and settled.