Points to Observe HomeCancellation / No-show Charges
| Booking Type | Cancellation Charge | No-show Charge (Host Members + Number of guests) |
|---|---|---|
| Regular Table |
HK$100 per person (Cancellation made less than 24 hours prior to the reserved time) |
HK$200 per person |
| Buffet |
50% charge per person (Cancellation made less than 24 hours prior to the reserved time) |
Full charge per person |
| Teppanyaki Isshō |
50% of the lowest menu price per person (Confirmation letter is not signed at least seven calendar days prior to the reserved date) 50% of the menu price per person (Cancellation made between three and seven calendar days prior to the reserved date) 75% of the menu price per person (Cancellation made within two calendar days prior to the reserved date) 100% of the menu price per person (Cancellation made on the reserved date) (Cancellation includes reductions in guest numbers and changes of date) |
100% of the menu price per person |
|
Private Room / Semi-Private Room |
50% of the minimum charge (Cancellation made between three and seven calendar days prior to the reserved date) 75% of the minimum charge (Cancellation made within two calendar days prior to the reserved date) 100% of the minimum charge (Cancellation made on the reserved date) |
100% of the minimum charge |
|
Guest Chef / Wine Dinner / In-house Event |
50% of the minimum charge (Cancellation made between three and 14 calendar days prior to the reserved date) 75% of the minimum charge (Cancellation made within two calendar days prior to the reserved date) 100% of the minimum charge (Cancellation made on the reserved date) |
Set Menu: Full charge per person A La Carte: HK$400 per person |
| Festive Programme (Christmas Eve, Christmas, Boxing Day, New Year’s Eve and New Year's Day) / Special Events |
Full charge per person (Cancellation made less than 14 calendar days prior to the reserved date) |
Full charge per person |
| The Eighth - Golf Simulator | N/A | Twice the rental charge |
| Programmes | Cancellation Charge | No-show Charge* |
|---|---|---|
| Personal Trainer and Private Coaching |
Full charge (Cancellation made less than 24 hours prior to the reserved time) |
Full charge |
| Group Exercise Studios Classes |
Full charge (Cancellation made less than 24 hours prior to the reserved time) |
Full charge |
| Private and Group Swimming Coaching |
Monthly programme charge# (Cancellation made less than seven days prior to the next effective month) |
Full charge |
| Regular Programme |
Monthly programme charge# (Cancellation made less than seven days prior to the next effective month) |
Full charge |
| Special Event | N/A | Full charge |
|
*Failure to attend the enrolled programme in person without prior cancellation
#Applicable to a class or session booked under any group class subscription plan or any Personal Trainer package plan. The applicable cancellation or no-show charge shall be counted as a single session. |
| Facilities / Services | Cancellation Charge | No-show Charge# |
|---|---|---|
|
Billiard Room, Table Tennis Room, Tennis Court, Squash Court, Mini Basketball Court, Golf Simulator Room, Multi-purpose Court |
Facility Rental Charge (Cancellation made less than 24 hours prior to the reserved time) |
Twice the rental charge |
|
Card Room, Entertainment Room (Happy Valley Old Clubhouse) |
Full charge (Cancellation made less than three days prior to the reserved time) |
Full charge |
|
Massage Rooms (Happy Valley Old Clubhouse, Sha Tin Clubhouse) |
Full charge (Cancellation made less than four hours prior to the reserved time) |
Full charge |
|
Private Booking:
Group Exercise Studios / Private Studios (Happy Valley New Clubhouse) Studios (Happy Valley Old Clubhouse / Sha Tin Clubhouse) Children's Outdoor Playground (Beas River Country Club) |
Full charge (Cancellation made less than 24 hours prior to the reserved time) |
Full charge |
|
Private Booking: Wonder Kitchen / Ponies Range (Happy Valley New Clubhouse) |
30% of the total fee (Cancellation after confirmation) 50% of the total fee (Cancellation made less than 30 days prior to the event) 75% of the total fee (Cancellation made less than seven days prior to the event) 100% of the total fee (Cancellation made on the event day) |
|
|
Short Game Area (Sports Complex) Exercise Room (Beas River Country Club) |
N/A | N/A |
|
Bicycle Rental (Beas River Country Club) |
Bicycle Rental charge (Cancellation made less than 24 hours prior to the reserved time) |
Twice the rental charge |
| #Failure to check-in in person for the reserved facility within 10 minutes without prior cancellation |
