Membership

Members' Benefits
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Frequently Asked Questions
1. What is the JC Dollars Programme?

The new JC Dollars Programme offers exclusive cash rewards to Members. Members can earn JC Dollars at designated Club outlets when using the HKJC Membership Mastercard. This is on top of the current Hang Seng Credit Card Cash Dollars ("Cash Dollars") earned, which means double rewards!

For details on eligible card types for the JC Dollars programme, please refer to Question 6.

2. When is the promotion start date of JC Dollars programme?

1 June 2013.

3. When will the JC Dollars programme end?

JC Dollars is a year round programme.

4. How do I earn JC Dollars?

For every HK$250 spent with the HKJC Membership Mastercard at designated Club outlets. Members can earn $1 JC Dollar plus $1 Cash Dollar.

5. How do I use JC Dollars?

Like Cash Dollars, accumulated JC Dollars on the HKJC Membership Mastercard account can be used as cash for transactions at designated Club outlets.Both the cumulative JC Dollars and Cash Dollars can be used as cash together in the same transaction at designated Club outlets, JC Dollars will be deducted first, and Cash Dollars will be deducted once all JC Dollars have been used up.

If Members have both JC Dollars and Cash Dollars in their account, JC Dollars will be deducted first, followed by Cash Dollars until the spending amount is fully settled. If the sum of the cumulative JC Dollars and Cash Dollars is not sufficient to settle the bill, the remaining amount will be charged to the HKJC Membership Mastercard. Members cannot select to use JC Dollars or Cash Dollars only and cannot designate a specific deduction amount or deduction sequence of JC Dollars or Cash Dollars.

Example: Assume the Member has a balance of $300 JC Dollars & Cash Dollars respectively in his Membership Card account:

E.g. Spending at designated JC outlet JC Dollars will be deducted first then Cash Dollars will be deducted Net Card Spending
1. HK$200 - $200 JC Dollars
(remaining balance $100 JC Dollars)
- $0 Cash Dollars
(remaining balance $300 Cash Dollars)
= HK$0
2. HK$500 - $300 JC Dollars
(use up all the JC Dollars balance)
- $200 Cash Dollars
(remaining balance $100 Cash Dollars)
= HK$0
3. HK$1000 - $300 JC Dollars
(use up all the JC Dollars balance)
- $300 Cash Dollars
(use up all the Cash Dollars balance)
= HK$400 *
(remaining balance to be settled by Membership Mastercard)

* The remaining balance settled with HKJC Membership Mastercard can earn JC Dollars and Cash Dollars.

6. Which card types are eligible for the JC Dollars programme?

Members with the following card types are eligible to participate in the JC Dollars programme:

Card Type Earn JC Dollars & Cash Dollars Redeem JC Dollars & Cash Dollars
1. HKJC Membership Mastercard Principal Card Yes Yes
2. HKJC Membership Private Label Card Principal Card No No
3. HKJC Membership Mastercard Supplementary Card
(shared credit limit with Principal Mastercard)
Yes
(share the same JC Dollars & Cash Dollars pool as Principal Card a/c)
Yes
(share the same JC Dollars & Cash Dollars pool as Principal Card a/c)
4. HKJC Membership Mastercard Supplementary Card
(with separate credit limit)
Yes
(separate JC Dollars & Cash Dollars pool from Principal Card a/c)
Yes
(separate JC Dollars & Cash Dollars pool from Principal Card a/c)
5. HKJC Membership Private Label Card Supplementary Card
(linked with a Principal Mastercard)
Yes
(share the same JC Dollars & Cash Dollars pool as into Principal Card a/c)
Yes
(share the same JC Dollars & Cash Dollars pool as Principal Card a/c)
6. HKJC Membership Private Label Card Supplementary Card
(linked with a Principal Private Label Card)
No No
7. What is the difference between JC Dollars and Cash Dollars?

JC Dollars:

  • How to earn: JC Dollars can be earned for every HK$250 spent with the HKJC Membership Platinum or Gold Mastercard at designated Club outlets
  • How to use: JC Dollars can be used as cash at designated Club outlets

Cash Dollars:

  • How to earn: Cash Dollars can be earned for every HK$250 spent with the Card both inside and outside of HKJC premises
  • How to use: Cash Dollars can be used as cash at over 5,200 designated Cash Dollars merchants throughout Hong Kong

8. Can JC Dollars be earned with all Hang Seng credit cards?

No. JC Dollars can only be earned with the HKJC Membership Platinum or Gold Mastercard. HKJC Membership Private Label Card and The Racing Membership Card are not eligible to participate in JC Dollars programme *.

* Except HKJC Membership Private Label Card Supplementary Card (linked with a Principal Mastercard)

9. Can I earn and use JC Dollars and Cash Dollars with my HKJC Membership Private Label Card Principal card / Supplementary card?

For details, please refer Question 6

10. Can I accumulate several transactions to earn JC Dollars?

No. Members can earn JC Dollars for every single net transaction of HK$250 or above, the transaction below HK$250 will not be taken into account.

11. Can I use Cash Dollars at participating outlets of JC Dollars?

Yes.

12. Can I use JC Dollars at participating outlets of Cash Dollars?

Not all participating outlets of Cash Dollars can use JC Dollars. Please note Six Furlong, The Ladies' Purse and The Racing Club is the participating outlets for using Cash Dollars only. For details, please refer to the following table:

  Earn JC Dollars Use JC Dollars Earn Cash Dollars Use Cash Dollars
Happy Valley Clubhouse
  The Derby Restaurant and Bar Yes Yes Yes Yes
  The Gallop Yes Yes Yes Yes
  Six Furlong No No Yes Yes
  Fortune Room Yes Yes Yes Yes
  Food Plaza No No Yes No
  Snack Bar No No Yes No
  Function Rooms No No Yes No
Sha Tin Clubhouse
  Centurion Restaurant Yes Yes Yes Yes
  Kat O Bar Yes Yes Yes Yes
  Oi Suen Yes Yes Yes Yes
  The Ladies' Purse No No Yes Yes
  Double Haven and 6/F Function Rooms (applicable for race meetings only) Yes Yes Yes Yes
Beas River Country Club
  Horseshoe Grill and Stirrup Bar Yes Yes Yes Yes
  Old Clubhouse Restaurant and Bar Yes Yes Yes Yes
  Chalets No No Yes No
  Arena Room No No Yes No
Happy Valley Racecourse
  Moon Koon Restaurant Yes Yes Yes Yes
  The Provincial Yes Yes Yes Yes
  The Racing Club (Sports Bar, Western Dining Room & Noodle Bar) No No Yes Yes
  The Racing Club (Hong Kong Kitchen)  No No Yes Yes
  Members Boxes   No No Yes No
Sha Tin Racecourse
   The Racing Club No No Yes Yes
   Pak Hop  Yes Yes Yes Yes
  Hong Kong Sixties Yes Yes Yes Yes
  Members Boxes   No No Yes No
LEVADE (All locations in Hong Kong Clubhouses and Racecourse) Yes Yes Yes Yes
Members Services Centre at JCHQ Yes Yes Yes Yes
13. How can I check my JC Dollars balance?

Members can enquire about their JC Dollars or Cash Dollars balance by:

1. Logon to Hang Seng Personal e-Banking (Enter "Account Overview" > Select the credit card account > Click "Credit Card Rewards Balance")

2. Enquire through swiping card on POS terminals at designated Club outlets

3. Enquire through swiping card on POS terminals at designated Club outlets

4. Refer to the sales slips issued by designated Club outlets after JC Dollars and Cash Dollars redemption

5. Call the HKJC Membership Card 24-Hour Customer Service Hotline at 2998 8833 (Press "8" and then "8" after selecting language to contact customer service representative)

14. How long does it take for JC Dollars and Cash Dollars earned to be credited into my account?

JC Dollars will be credited to the Member's Mastercard account within six to eight weeks after the transaction. Cash Dollars earned will be credited to the account within one to two working days after the transaction.

15. When will the JC Dollars expire?

The validity of JC Dollars and Cash Dollars is up to 15 months.

To check the expiry date for JC Dollars, please call the HKJC Membership Card 24-Hour Customer Service Hotline 2998 8833 (Press "8" and then "8" after selecting language to contact customer service representative).

16. Is there a minimum spending when using JC Dollars?

No.

17. Is there a limit on the amount of JC Dollars and/or Cash Dollars that can be used in one transaction?

No.

18. Can I choose to use JC Dollars only but not Cash Dollars?

No. If Members have both JC Dollars and Cash Dollars in their account, and the sum of cumulative JC Dollars is not sufficient to settle the bill, the remaining amount will be settled by Cash Dollars and Membership Mastercard.

19. Can I specify how much JC Dollars or Cash Dollars use in a transaction?

No. If Members use JC Dollars and Cash Dollars for transactions, the system will automatically deduct JC Dollars first, followed by Cash Dollars until the spending amount is fully settled. Members cannot designate a specific deduction amount or deduction sequence of JC Dollars or Cash Dollars.

20. Can I use JC Dollars outside of the Club?

No. JC Dollars can only be used at designated Club outlets.

21. Can I use JC Dollars concurrently with other promotions, e.g. the birthday programme?

Yes.

22. Can I use JC Dollars during a Michelin starred guest chef promotion?

Yes, when the Michelin starred guest chef promotion is held at the participating outlets of JC Dollars, Please refer to question 12

23. Can I use JC Dollars for takeaway food items?

Yes.

24. Can I convert my JC Dollars into Cash Dollars? Or vice versa?

No. JC Dollars and Cash Dollars are not interchangeable.

25. Can I exchange my JC Dollars for cash?

No. JC Dollars cannot be exchanged for cash.

26. Will I earn JC Dollars through transactions involving late cancellation or no-show booking charges?

No.

27. If I forget to use my JC Dollars and/or Cash Dollars to settle my bill, can I request for an adjustment at a later date?

No. JC Dollars and Cash Dollars can only be used during the time of the transaction. No manual adjustments can be made afterwards.