Telephone Booking - Members Facilities - Membership

Members Facilities

Font Size

Booking

Check Your Booking Schedule

Month

Raceday

Race Meeting:
Race Meeting:		Racecourse:
Racecourse:
1st Telephone Booking Date:
Cancellation Cut-Off Date/Time:
Telephone Booking Operation Hours Please dial 1814. Mondays to Sundays: 9:00am - 6:00pm (except on the first telephone booking day of a race meeting, the operation hours are from 10:00am - 6:00pm; for twilight race meetings, the operation hours are from 9:00 am to 9:30 pm; and for night race meetings, the operation hours are from 9:00am - 11:00pm) Members' Mobile App Booking Operation Hours Anytime according to the booking schedule (except on the first telephone booking day of a race meeting, the booking will open from 10:00 am) Private boxes at the Happy Valley or Sha Tin Racecourse are also available for booking. For details, please dial: 2966 8568 / 2966 5895.

Notes

For Provincial, Topaz 7/F, Topaz 8/F, Private Booths, Loges, The Chalk and Y Box in Happy Valley; Members Coffee Shop 5/F, Cabin (Parade Ring side), Loges and Y Box in Sha Tin, only telephone booking is accepted on the first booking date. Please refer to Telephone Booking.
Happy Valley: Apart from seasonal tables and tables reserved for "HKJC Priority" cardholders, 50% of the tables are for on-course bookings, and the remaining 50% are for telephone and Members' Mobile App bookings.
Sha Tin: Apart from seasonal tables and tables reserved for "HKJC Priority" cardholders, 50% of the tables are for on-course bookings, and the remaining 50% are for telephone and Members' Mobile App booking (except Members Coffee Shop 5/F).

Members' Mobile App Bookings

The reservations of all tables or seats are on a first-come, first-served basis.
The first booking date on Members' Mobile App will be same as the Telephone first booking date rescheduling arrangement under severe weather, extreme conditions or service interruptions.

Telephone Bookings

A computerised Interactive Voice Response System is used to handle telephone bookings. The system puts waiting calls automatically in a queue and answers them in order. This computerised system also records the time and content of each call.
If you hear a recorded message which asks you to hold the line, this indicates that your call has been accepted by the system and placed in the queue. The queuing position is based on the language and service you have selected and your call will be answered by the next available Service Assistant. If you hang up and call again, your call will have to queue up again. Thus, you are advised not to hang up. Please be reminded that having your call in the queue does not guarantee table availability.
If the computerised phone system registers too many calls in the queue, you will hear an engaged tone and you will have to dial again.
To be fair to all Members, only one table reservation under one Membership account per phone call will be allowed.
Subject to the availability of tables, additional tables may be arranged for Members who wish to bring more guests to the racecourses. Please call the reservation hotlines after the first telephone booking date.
Before 12:00noon on the first telephone booking date: If the hoisted Tropical Cyclone Warning Signal is being lowered to No.3 or below, the Black Rainstorm Warning Signal is being cancelled, or no “extreme condition” announcement is being issued by the government, telephone booking will start at 2:00pm on the same day.
After 12:00noon on the first telephone booking date: If the hoisted Tropical Cyclone Warning Signal No.8 or above, the Black Rainstorm Warning or the “extreme condition" remains in force, telephone booking will start on the following work day.
Membership Services Hotline will be resumed within two hours during the operation hours if the already hoisted Tropical Cyclone Warning Signal is being lowered to No.3 or below, the Black Rainstorm Warning Signal is being cancelled, or no “extreme condition” announcement is issued by the government before 3:00pm.
The first telephone booking date will be postponed to the following work day if any service interruptions occur during the first telephone booking date.