Mondays to Sundays: 9:00am - 6:00pm (except on the first telephone booking day of a race meeting, the operation hours are from 10:00am - 6:00pm; and for night race meetings, the operation hours are from 9:00am - 11:00pm)
Members' Mobile App Booking Operation Hours
Anytime according to the booking schedule (except on the first telephone booking day of a race meeting, the booking will open from 10:00 am)
Private boxes at the Happy Valley or Sha Tin Racecourse are also available for booking. For details, please dial: 2966 8568 / 2966 5895.
For Provincial, Topaz 7/F, Topaz 8/F, Private Booths, Loges, The Chalk and Y Box in Happy Valley; Members Coffee Shop 5/F, Cabin (Parade Ring side), Loges and Y Box in Sha Tin, only telephone booking is accepted on the first booking date. Please refer to Telephone Booking.
Happy Valley: Apart from seasonal tables and tables reserved for "HKJC Priority" cardholders, 50% of the tables are for on-course bookings, and the remaining 50% are for telephone bookings.
Sha Tin: Apart from seasonal tables and tables reserved for "HKJC Priority" cardholders, 50% of the tables are for on-course bookings, and the remaining 50% are for telephone booking (except Members Coffee Shop 5/F).
A computerised Interactive Voice Response System is used to handle telephone bookings. The system puts waiting calls automatically in a queue and answers them in order. This computerised system also records the time and content of each call.
If you hear a recorded message which asks you to hold the line, this indicates that your call has been accepted by the system and placed in the queue. Your call would be answered by the next available Service Assistant. If you hang up and call again, your call would have to queue up again. Thus, you are advised not to hang up. Please be reminded that having your call in the queue does not guarantee that a table will be available.
If the computerised phone system registers too many calls in the queue, you will hear an engaged tone and you will have to dial again.
To be fair to all Members, only one table reservation under one Membership account per phone call will be allowed.
Subject to the availability of tables, additional tables may be arranged for Members who wish to bring more guests to the racecourses. Please call the reservation hotlines after the first telephone booking date.
If Typhoon Signal no. 8 and above or the Black Rainstorm Warning Signal is hoisted and then lowered before 12:00, the first telephone booking will be resumed at 14:00. If the signal is lowered after 12:00, the first telephone booking day will resume on the next working day.
Membership Services Hotline will be resumed within 2 hours during the operation hours if Typhoon Signal no.8 and above or the Black Rainstorm Warning Signal is lowered before 15:00.
If there is any service interruptions occurred during the first telephone booking day on Members Services Hotline, the first telephone booking start day will be postponed to the following working day.
